Frequently asked questions

Serana Partners is a managed finance and engineering services firm headquartered in Amsterdam, with a delivery hub in Colombo. We deliver agreed services through written scopes, named deliverables, reporting calendars and fixed monthly fees.

We work with European scale-ups, founder-led businesses, mid-market companies and investor-backed groups that need reliable finance or engineering delivery.

Serana Partners B.V. is registered in Amsterdam. European engagement management is based in Amsterdam and Berlin, and delivery is supported by our wholly owned hub in Colombo, Sri Lanka.

Serana contracts for managed services with written scopes, deliverables, service levels and reporting calendars. Our delivery leads direct the day-to-day work and remain accountable for quality, continuity and completion.

Serana is an ancient Arabic and Persian name for Sri Lanka. It reflects the location of our delivery hub and our focus on connection, craftsmanship and reliability.

Every engagement has a written scope, named deliverables and a reporting calendar. Your engagement manager coordinates requests and priorities. Serana decides how the work is organised, allocated and reviewed.

Our specialists collaborate in your systems, repositories and agreed meetings to understand context. Serana retains supervision of the work and accountability for organisation, continuity and quality. You review and approve the agreed outputs.

Serana does. Clients define required outputs, deadlines and acceptance criteria. They do not assign tasks to individual team members.

Our Colombo hub works with substantial overlap with European business hours. Governance meetings and scope discussions take place during your working day.

Serana provides cover, maintains documentation and manages knowledge transfer. The continuity and quality commitment applies to the service, not to any one individual.

Fund administration and reporting, corporate accounting and reporting, FP&A, cash flow and working capital, and systems and process optimisation. Each engagement specifies the activities, deliverables and reporting calendar.

We do not sign statutory accounts, act as tax adviser or replace the statutory auditor. We prepare supporting records and coordinate with your appointed advisers.

Yes. We can deliver the full operational scope or defined workstreams alongside your internal finance leadership. One Serana engagement manager allocates work, supervises delivery and coordinates requests and scope questions.

We work in widely used ERP, accounting, consolidation, reporting and planning systems. The exact systems and access controls are documented during scoping.

We prepare reconciliation schedules, supporting documentation, sample evidence, confirmations and audit support packs within the agreed scope.

We deliver defined software engineering, cloud, data, AI, quality assurance and platform work. Scope, milestones, acceptance criteria and ownership are agreed before delivery starts.

Our delivery capability covers modern Java, Python, Go, .NET, TypeScript, React, cloud infrastructure, data platforms and AI integration. We confirm the required capability during scoping.

Serana selects the specialists required for the scope and applies senior review, documented engineering controls and agreed acceptance criteria. Client input confirms technical context and access requirements, not a hiring decision.

Yes. A project scope can cover discovery, implementation, testing, release and handover, with named milestones and acceptance criteria.

Yes, where agreed. Serana delivers through your repositories and follows the documented review and release controls. Your organisation owns the code and intellectual property, while Serana supervises the delivery work.

We confirm the scope, deliverables, reporting calendar, access controls and acceptance process. Serana then prepares the service plan and starts delivery against the agreed timetable.

One Serana engagement manager allocates work, supervises delivery and handles requests, governance and scope questions. Clients do not coordinate individual specialists.

The reporting and governance cadence is agreed in the scope. It normally includes an operational review and a regular service review covering outputs, quality and priorities.

Tell the engagement manager. We assess the effect on scope, timing and fees. Additional work is priced per deliverable, not per hour.

Serana organises the work, provides cover, maintains documentation and manages quality. You receive the agreed deliverables regardless of internal allocation.

We work in your systems and infrastructure wherever practical. Access, storage and data handling are documented for each engagement.

Yes. European engagements operate under GDPR, appropriate contractual safeguards and documented processing instructions.

Access uses approved identities, multi-factor authentication and least-privilege permissions. Access is reviewed and removed when no longer required.

Confidentiality, non-disclosure, data protection and intellectual-property terms are included in our agreements and internal controls.

Only under a written policy approved for the engagement. The policy identifies permitted tools, data restrictions and required human review.

Yes. You can prohibit tools, categories, data types or workflows. The agreed restrictions form part of the engagement controls.

No. Approved tools must contractually exclude client data from model training. Consumer accounts are not permitted for client work.

Serana remains accountable. AI-assisted work is reviewed by qualified people before it becomes a deliverable.

We charge a fixed monthly fee for the agreed scope. Additional work is quoted and approved per deliverable, not per hour.

The proposal lists all activities, deliverables, reporting obligations, governance and assumptions included in the fee.

Requested travel, your software subscriptions and third-party tools you procure separately are normally excluded. Every exclusion is stated in the written scope.

Yes. Scope changes are agreed through your engagement manager with revised deliverables, timing and fees documented before work begins.

Yes. Client contracts and invoices are normally in euros, with payment terms stated in the agreement.

We discuss the required outputs, current systems, deadlines, dependencies and constraints. The purpose is to determine whether a defined service scope is appropriate.

For a proposal, we normally need your current reporting or architecture overview, systems in scope, key deadlines, expected volumes and acceptance requirements.

Timing depends on scope and access requirements. The proposal states the mobilisation period and first delivery date.

Email info@seranapartners.com or request a scoping call through the Contact page.