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    How we work

    Engagement Models with you

    Choose the structure that fits the work. Finance and Tech follow the same managed-service principles.
    Three engagement models

    Pick the shape that fits the work

    Every engagement has a written scope, named outputs, governance and a clear fee. Clients set required outcomes, deadlines and acceptance criteria. Serana allocates work and supervises delivery.

    Full Management

    Serana owns an agreed function or roadmap area end to end.

    Best for: businesses that need complete operational ownership. →

    Co-Source

    Serana owns defined workstreams alongside your internal leads.

    Best for: teams that need accountable delivery for part of a wider function. →

    Project-Based

    A fixed scope, timeline and acceptance process.

    Best for: defined finance or engineering outcomes. →

    Full Management

    An agreed function or roadmap area, managed end to end.

    Serana takes responsibility for the agreed scope across Finance or Tech. One Serana engagement manager allocates work, supervises day-to-day delivery and remains accountable for quality, continuity and completion.

    How it works

    01

    Define outcomes

    We agree the required outputs, deadlines, service levels and acceptance criteria.

    02

    Set the service plan

    Serana defines the delivery approach, controls, cadence and required capability.

    03

    Establish access

    We configure controlled access to the systems, data or repositories needed for delivery.

    04

    Run delivery

    Serana allocates work, supervises execution and reports against the agreed timetable.

    05

    Review and improve

    We review outcomes and revise the written scope as priorities change.

    What is typically included

    Written scope and named deliverables
    One accountable Serana engagement manager
    Day-to-day work allocation and supervision by Serana
    Agreed service levels and reporting cadence
    Quality review, cover and continuity
    Documentation and acceptance controls

    Best for

    • A complete finance function with defined reporting and control outputs.
    • A managed engineering roadmap area with agreed milestones and acceptance criteria.
    • Businesses that want one provider accountable for delivery end to end.

    "A growing business asks Serana to own a defined finance function or engineering roadmap area. We agree outputs and deadlines, establish access and governance, then run delivery through one accountable Serana engagement manager who allocates work and supervises execution."

    Co-Source

    Defined workstreams under Serana management.

    Serana owns specific Finance or Tech workstreams while collaborating with your internal leads for context and decisions. The client defines outcomes and acceptance criteria. Serana directs and supervises the day-to-day work.

    How it works

    01

    Identify the workstream

    We define the boundary, dependencies, outputs and deadlines.

    02

    Agree responsibilities

    We document what Serana owns, what remains internal and where decisions connect.

    03

    Set collaboration points

    We establish controlled access and a practical reporting cadence.

    04

    Execute

    Serana allocates work and delivers the agreed outputs under its own supervision.

    05

    Adjust scope

    Changes are agreed through the engagement manager and recorded in the service plan.

    What is typically included

    Defined finance or engineering workstreams
    Named outputs, milestones and deadlines
    Serana-led work allocation and quality control
    Collaboration with internal subject-matter leads
    Regular progress and service reporting
    Managed cover and knowledge continuity

    Best for

    • Finance leaders who want Serana to own recurring operational workstreams.
    • Product and engineering leaders who need a managed workstream delivered in their codebase.
    • Businesses that need additional delivery without transferring supervision to internal managers.

    "A client retains strategic ownership while Serana takes responsibility for defined reporting, close, platform or product work. The engagement manager directs execution and reports progress against agreed outputs."

    Project-Based

    Defined scope. Defined timeline. Clear acceptance.

    Serana delivers a specific Finance or Tech project against a Statement of Work. Scope, milestones, deliverables, acceptance criteria and fees are agreed before execution begins.

    How it works

    01

    Briefing

    You define the business outcome, constraints and required deadline.

    02

    Scope and proposal

    We provide a written scope, milestones, deliverables and fixed or capped fee.

    03

    Set up delivery

    Serana allocates the required capability and establishes access and controls.

    04

    Execute and report

    We manage the work and report progress at agreed checkpoints.

    05

    Accept and hand over

    We complete documentation, acceptance and the agreed handover process.

    What is typically included

    Finance process and reporting projects
    ERP, automation and controls work
    Software, cloud, data and AI delivery
    Documented milestones and acceptance criteria
    Fixed or capped project fee
    Handover and knowledge transfer

    Best for

    • Systems implementations and finance process redesign.
    • Software builds, migrations and platform modernisation.
    • Audits, models, discovery work and other time-bound outcomes.

    "A client needs a reporting process redesigned or a platform capability delivered by a fixed date. Serana defines the plan, runs execution and completes documented acceptance and handover."

    Not sure which model fits?

    Book a scoping call. We will recommend the right structure and define the first outcomes, governance and timetable.

    7days

    Month-end close in less than 7 working days

    95%

    Accuracy on all deliverables

    Weekly

    Weekly cash visibility updates

    Ready to simplify your finance operations?

    Book a Discovery Call